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Broadband services brought to you by Rushcliff Ltd
are provided through X2 Communications Ltd. Rushcliff and X2 in these
terms and conditions are jointly and individually referred to as "The
Provider"
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- Rental of ADSL on existing BT analogue line from customer's site (BT
analogue line rental still payable)
- IP connectivity between customer's site and The Provider's Internet
Network service.
- IP addresses may be requested at The Provider's discretion and subject
to completing an appropriate IP Address request form. Where IP addresses
are issued these must be returned upon termination of this agreement
and are at no time the property of the Customer.
- The customers are expected to manage their own hardware. The Provider
will not provide any support for hardware or configurations. It is the
customer's responsibility to ensure the hardware is compatible with
the service
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All charges are payable in advance. Monthly charges
are payable via a perpetual monthly debit or credit card transaction.
You will complete an authorisation form for this as part of processing
your order. All prices are exclusive of VAT.
The term of this agreement is initially 1 month with
30 days written notice to cancel. Termination of this agreement within
the minimum term will incur a cancellation fee of 100% of any remaining
charges for the rest of the minimum term.
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- On wires only, The Provider only provides support for the service
being provided on a working BT analogue line.
- In order to use ADSL Services, you need an existing BT telephone line
and a personal computer of a minimum specification. You acknowledge
that we are dependent upon certain third parties to install and provide
ADSL Services to you. You also acknowledge that there may be technical
limits that prevent us from delivering an operational service to you.
We will endeavour to provide ADSL Services to you at the access rate
you choose but, due to contention within the network, the speed of service
may be reduced at times. The Provider is only responsible for the hardware
and service up to the Ethernet interfaces, all equipment and services
beyond this are the customer's responsibility.
- We do not undertake to provide a fault free service. If, however,
a fault occurs, you should report the fault by telephone, electronic
mail or in writing to the Support Service. We will let you know as soon
as reasonably practicable of any periods of downtime of the Support
Service.
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Do not apply to The Provider's ADSL services.
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Planned Outages may occasionally be necessary for
The Provider to carry out essential maintenance or network upgrades. They
will be kept to a minimum and scheduled to minimise disruption.
The Provider will provide a fault reporting helpdesk
facility. The helpdesk will respond promptly to faults reported. Faults
remedied will be advised by email.
The Provider aim to rectify faults within 5 hours
of raising a fault. Time to fix may be affected by circumstances. This
is a target repair time and does not constitute a service level, under
no circumstance is The Provider liable for outages or consequential losses.
Faults not involving The Provider's Network services
or equipment. The Provider will advise of steps taken to diagnose a fault
for which The Provider is not responsible.
Neither party shall be liable to the other, either
in contract, tort (including negligence) or otherwise for direct or indirect
loss of profits, business or anticipated savings, nor for any indirect
or consequential loss or damage or for any destruction of data.
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Introduction
The following Policy contains rules that govern your
use of The Provider's services ("Service") and forms part of the terms
and conditions of use of the Service.
This Policy may be amended from time to time.
Applying the Policy According to the Nature of
The Provider 's Service to You
Depending upon the nature of the Service you have
selected:
you may be setting up website or websites to be run
on either your server or our server ("Website");
you may be using our hardware, software, network
and / or telecommunications to use the Service ("Our Equipment");
you may be providing your own hardware, software,
network and / or telecommunications to use the Service ("Your Equipment").
This Policy applies to all of the Services you select.
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You are not permitted to have illegal material on
your Website(s), link to content that is illegal or to allow Our Equipment
or Your Equipment to be used for any illegal activity. You risk being
prosecuted if you or any of your customers publish illegal material in
this or any other country.
You must ensure that your Website(s), Our Equipment
and Your Equipment are not used to incite disorder, publish, disseminate
or promote any material which encourages anything which is in any way
pornographic, obscene, defamatory, menacing, offensive or in any way unlawful.
Neither you nor your customers are permitted to publish
any content, or link to any content, in which you or they (as applicable)
do not own the right, without the prior permission of the owner of the
relevant right.
You must not use or allow any of your Websites, Our
Equipment or Your Equipment to be used to transmit or post any material
which may cause offence to others on the grounds of gender, race or religion
or which may cause annoyance or offence to any person.
The Provider will comply with all obligations under
the Data Protection Act 1998 and other any applicable data protection
legislation. You are also required to comply with all data protection
legislation. In addition, you must maintain all required registrations,
including those reasonably requested by us to enable us to process your
personal data in connection with our performance of our obligations under
this Agreement.
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You must not use or allow any of your Websites, Our
Equipment or Your Equipment to be used to distribute or promote any of
the following:
- the sending of unsolicited emails or forged messages
or spoofing
- software which may be used for port-scanning,
virus creation, packet sniffing, smurfing, hacking, Trojan horses or
any other illegal or anti-social activity
- any activity which interferes with systems or
networks' ability to operate including denial of service attacks in
any form
- lists of email addresses (unless all of the addressees
on the list have given their explicit permission)
- the processing of personal data which does not
comply with all applicable data protection and privacy laws and regulations
- links to any website(s) that host illegal content
- content designed to offend or cause needless anxiety
to others
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You must not do anything, or allow any third party
to do anything, which will compromise the security of The Provider's equipment
and you are therefore required to install and use appropriate virus checking
software and security devices and to impose this same requirement on any
of your own customers that use any of your Websites or Your Equipment.
You must not share, or disclose to any third party,
any passwords provided by The Provider. Such passwords are your responsibility.
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Compliance with this Policy is a contractual requirement.
We reserve the right to suspend, restrict or terminate your access to
the Service if either you or a third party accessing your Website or Your
Equipment causes, or is likely to cause, our Service to be interrupted,
damaged or impaired.
Offending material may be removed without prior notice.
We may retain a copy of such material for our records.
We reserve the right to forward offending material
to the police or other regulatory authorities in the event that we are
requested to do so or where a complaint is made about your use of the
Service and is deemed by us to be inconsistent with this Policy.
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If you have any concerns or complaints about the
service, please send a plain text email with no attachments to us via
e-mail at support@rushcliff.com providing as much information as possible.
We will deal with all complaints received and take appropriate action
where your complaint is upheld. Please allow up to two working days for
a response.
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